Privacy Policy

Effective Date: March 1,2026

Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health marketplace platform ("Platform").

1. Information We Collect

a. Personal Information

Full name
Email address
Phone number
Billing and payment information
Account login credentials

b. Sensitive Information

We may collect limited sensitive information necessary to operate the Platform (such as preferences or intake information). However, clinical and therapeutic records are handled by providers.

c. Automatically Collected Information

IP address
Browser type
Device information
Usage data

2. How We Use Your Information

Provide and manage your account
Facilitate connections with providers
Process payments
Send appointment updates
Improve platform functionality
Ensure security and prevent fraud
Send marketing communications (with consent)

3. Information Sharing

We do not sell your personal information.

Independent providers (to deliver services)
Payment processors
Service providers (hosting, analytics)
Legal authorities if required

4. Data Security

We implement appropriate technical and organizational safeguards including encryption and secure access controls.

5. Health Information & Platform Role Disclaimer

We are not a healthcare provider
The Platform is a technology marketplace only
All providers are independent professionals
Providers are solely responsible for handling Protected Health Information (PHI)
Providers must comply with HIPAA and applicable laws

We do not control or assume responsibility for how providers collect, use, or store PHI.

6. Your Rights

Access your data
Request corrections
Request deletion
Withdraw consent

Contact:(919)824-3468

7. Data Retention

We retain data only as necessary for business and legal purposes.

8. Cookies

We use cookies to improve functionality and user experience.

9. Children’s Privacy

This platform is not intended for children under 13.

10. Platform Limitation of Responsibility

We only facilitate connections
We do not provide medical care
We are not responsible for provider actions or outcomes

11. Changes to This Policy

We may update this policy. Continued use means acceptance of changes.

12. Contact

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